“Even before I heard horror stories of other home-buying experiences during this pandemic, I really appreciated the attention and effort Eleanor gave us for the nearly 40 days of daily email, text, and phone contact. My wife and I were moving from out of state due to job changes so it was even more difficult to buy a house and have us as a client.
We started off giving her our criteria and she sent us daily lists of properties that matched them all, making sure we were aware of important regional differences like the FEMA flood map. We also sent her a number of properties from redfin and Zillow to which she quickly scheduled appointments, usually by the next day. Initially, we tried to see the properties in person, but our connecting flight was canceled due to the unpredictable snowstorm that killed power to Texas, so we decided not to go through the hassle of pandemic airline travel again.
Eleanor took numerous walk-through videos for us with plenty of commentary and never hesitated to do follow-up videos of areas we wanted more detailed views of. She was also happy to schedule these visits with family and friends we had there to help provide other opinions to us in terms of perspective, depth, walkability, all things about a property one has to physically be present for in order to make the best assessment. She was great about using free services like facetime and google photos to quickly share videos. She even went so far as to join the nextdoor.com community of our neighborhood to see the discussion about recommended professionals for refinishing floors (our future house had real oak wood floors).
Some fast facts:
- Our serious search started Feb 1st
- We asked her for details about 14 houses
- She did video visits for 6 of those
- We put in offers with contingencies for 4 of those
- We thankfully closed (Mar 16) on one with 85% of our requirements in time for our move
- She never considered properties that waived an inspection
- Always got us disclosures and comps the same day
- Responded to every item in every communication we had
When we were finally able to walk into our new home there were obviously some pleasant and unpleasant surprises, but they were all unavoidable given that we purchased the house “site unvisited”. Eleanor did an amazing job advocating for us and protecting us during the whole process. The value of a realtor in current times is easily exemplified by her and her team; it did not take long for us to realize how lucky we are we found her.”
Positive : Professionalism, Quality, and Responsiveness